Shipping/Returns
Shipping/Processing
Orders are processed Monday through Sunday, including weekends and holidays. Tracking information is sent via email when your order is shipped out.
All hair is on hand, imported and selected by us, no middleman, no extra shipping time. Please allow 1-2 business days for an order to ship after order processing. Order processing takes three days. All orders ship via USPS & Amazon FBA.
All orders require a signature upon delivery. This ensures your order is delivered to you and that it is not lost or stolen.
Shipping Protection
We do offer extra shipping protection that protects your package in the event that it is lost or stolen. We suggest all customers purchase it. As we are not responsible for lost and stolen packages, we encourage all customers to purchase this protection.
Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen.
Once purchased, your package is 100% protected, and you will be refunded in any event that it's lost or stolen.
You can file a claim here to receive a full refund: https://claims.route.com
International Shipping
It can take up to 2-5 days to receive after shipment. We are not responsible for any customs fees that occur. A tracking number is emailed to your email on file once your order has been shipped.
Please make sure your email is correct.
Please allow up to 24 to 48 hours before tracking info becomes visible online after receiving your tracking information.
International Taxes & Customs Charges: International customers may be required to pay sales tax, duty, and/or Customs charges. All Taxes and customs charges are the customer's responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees relevant to you. Nouvelle Lace is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
FINAL SALE
To provide the best quality products to everyone, we don't resell any hair extensions returned by customers. Thus, all sales are final. But if we made a mistake with your order, feel free to contact us anytime; we are happy to help you.